This return & refund policy is valid for United Kingdom

Our Assurance to You

At DoorsUK, your satisfaction is our top priority. We are committed to providing high-quality products and services. However, we understand that there may be times when returns or refunds are necessary. Our return process is designed to be straightforward and fair, ensuring a positive experience for all customers.

Conditions for Returns

We accept returns for both defective and non-defective products. Items must be returned in new or slightly used condition and in their original packaging. You can request a return or exchange within 30 days of purchase for a full refund or replacement. Please check the product description for specific details or contact our customer service for more information.

How to Initiate a Return

To start the return process, please contact our customer service team at info@doorsuk.com or call us at +44 333 344 7475 within 30 days of receiving your order. Once your return is approved, we will issue you a Return Authorisation (RMA) number and provide further instructions. The RMA form must be completed within 24 hours, and the RMA number should be clearly displayed on the return package.

Return Methods & Shipping Instructions

You can return items either:

• In-store: Visit our showroom at 56 Market Street, Crewe,Cheshire East, CW1 2EX, United Kingdom.
• By mail: Ensure that the item is securely packaged to avoid damage during transit. Include all original parts and documentation.

Please note that return shipping labels are the customer’s responsibility unless the item is defective or damaged. We recommend using a fully insured and trackable shipping method as you are responsible for the return until it reaches us.

Handling Defective or Damaged Items

If your product is defective or damaged, report it within 24 hours of receiving the item. To expedite the process, please include images of the damage. Depending on the situation, we will either provide a replacement or a refund.

Product Condition & Return Window

• Product Condition: Returned items must be in new or slightly used condition, ideally with all original packaging and components.
• Return Window: Returns and exchanges are accepted within 30 days of purchase.

Restocking Fees & Extended Returns

For returns beyond the 30-day window, we may accept returns on a case-by-case basis. These returns may be subject to a restocking fee of 25% of the product price. The details will be discussed and agreed upon before proceeding with the return.

Processing Refunds & Cancellations

Refunds are processed within 7 days of receiving the returned item. The refund will be made to the original payment method, but please allow up to 14 days for the refund to appear in your account.

Order cancellations must be made in writing within 30 days of delivery.

Responsibility for Return Shipping

• Change of Mind: If you decide to return an item due to a change of mind, return shipping costs are your responsibility. The product should be returned in a new or slightly used condition, preferably in the original packaging.
• Faulty or Damaged Goods: If the product is faulty or damaged, DoorsUK will cover the return shipping costs. We may offer a replacement first; if a replacement is unavailable, a refund will be issued.

Non-returnable Items

Customised, bespoke, or special-order items are generally non-returnable unless they are faulty or damaged. In such cases, exceptions may be made, or store credit for future purchases may be offered.

Contact Information

If you have any questions or concerns regarding our returns policy, please don’t hesitate to reach out to us. We are here to ensure that your shopping experience with DoorsUK is a positive one.

• Email: info@doorsuk.com
• Phone: +44 3333 447 475
• Address: 56 Market Street, Crewe, Cheshire East, CW1 2EX, United Kingdom
• Business Hours: Monday to Friday: 9:00 AM – 5:00 PM

DoorsUK is a trading name of BPSN Group Ltd.Company Registration Number: 15326183